Toheeb Olagoke

Escalation Room

Flip the Switch Hackathon/Nov 2026

Support teams have capable AI agents stuck in separate tools. Someone reads a complaint in chat, pastes it into a coding agent, copies the diagnosis into a doc, drafts a reply somewhere else, then pastes everything back. Context gets lost at every handoff, and nobody can see where a case stands. Escalation Room puts the whole loop in team chat. A customer posts a complaint. An intake agent numbers and classifies it, and answers from the support policy if it can. Bugs go to an engineer agent (Claude Code) that writes a failing test, finds the cause and fixes it on a branch. A comms agent works out what the customer is owed and drafts the reply. A person approves with one message, and only then is the fix merged and the reply sent. It’s for small support and engineering teams who want agents doing the legwork while a person keeps the final say.