Dasari Niharika

Nexora AI – Intelligent Customer Support & Business Operations Platform

Flip the Switch Hackathon/Nov 2026

Nexora AI is an AI-powered customer support and business operations platform designed for small businesses and startups. It helps support teams manage customer requests, investigate order-related issues, classify tickets by priority and sentiment, and generate AI-assisted response drafts. Powered by a Codex AI agent connected through Switch and Mattermost, Nexora AI brings AI assistance into a shared business workflow. The AI investigates customer issues and proposes actions, while human reviewers can approve or reject recommendations before customer-facing responses or operational actions are carried out. Built using React, Vite, Tailwind CSS, Python FastAPI, and SQLite, Nexora AI demonstrates how AI agents and humans can collaborate to make customer support faster, more organized, and accountable.