Krishna Faujdar

Relay — Two Companies, One Shared Recovery

Flip the Switch Hackathon/Nov 2026

Relay helps application teams and their cloud providers fix incidents that cross company lines. The app team handles the customer experience, and the provider takes care of part of the infrastructure. Neither has access to the other's private diagnostics or the authority to make changes. Our demo features TeamChat, a messaging app, and HarborCloud, its cloud platform. Messages are failing. Their agents investigate separately and use Switch to share findings, which each company's owner reviews. Detailed diagnostics remain separate. Each company approves its own changes. The key moment: HarborCloud's connection passes all checks, but only 15 out of 24 messages arrive. Relay sends that result back to TeamChat's agent. After Maya approves the app recovery, all 24 messages arrive. An earlier failed message is recovered once, avoiding duplicates. The business value lies in controlled disclosure, fewer manual evidence handoffs, clear ownership, and verification of the customer's actual outcome. TeamChat and HarborCloud are fictional, while the model calls, Switch messages, local HTTP failures, repairs, and delivery checks are real. One presenter roleplays both reviewers. The published code passes 54 local unit tests.